The central theme of this paper is that information technology (IT) can serve to create ethical organizations endowed with virtuous characteristics, and that such ethical organizations can innovate better in today's dynamic market environment. Drawing on the notion of virtue ethics propounded by the Greek philosopher Aristotle, we theorize that core organizational IT affordances influence the development of organizational virtues, which in turn influence organizational improvisational capabilities and innovation. We propose the ÒIT-virtues-innovationÓ (IVI) model and test it using a cross-organizational survey of 250 employees from various organizations in the United States. Our findings largely support our proposal that IT affordances positively influence organizational virtues, which then influence organizational improvisational capabilities, thus improving organizational innovation. This paper contributes to the understanding of organizational innovation by articulating the strategic usefulness of IT-enabled organizational ethics, and it explains how IT-enabled ethical competence (virtues) influences strategic competence (improvisational capabilities and innovation). > >
As one of the most commonly experienced problems on the Internet, download delay is a significant impediment to the success of e-commerce websites. While some research has examined how such delays can be reduced and how much delay online users will tolerate, little research has taken a theoretically grounded approach to managing perceptions of the wait. Based on time perception theories, we develop a research model of the effects of actual wait time, amount of information, and direction of attention on perceptions of the wait. Two empirical studies were conducted using an experimental travel website to test the proposed hypotheses. The results show that with shorter waits, providing additional visual content, such as a travel picture, may make the wait feel longer. However, with longer waits, additional visual content that distracts the user from the passage of time makes the wait feel shorter and reduces users' negative affect toward the wait. Further, the benefits of providing visual content in longer waits are enhanced as more content is provided. Visual content should also be chosen to distract the user from time and temporal processing, as reminding users of the passage of time can encourage temporal processing and make the wait feel longer, especially in longer waits or when the amount of temporal visual content is high. Our findings extend time perception theories and contribute to the literature by identifying a potential paradigm shift, from the retrospective to the prospective paradigm, when waiting times are prolonged. Post hoc study results confirm the practical contribution of our research, demonstrating that several key findings are counter-intuitive to professional web designers.